Información de contacto

Contact Us

Last Updated: September 2026

Thank you for visiting qhout.

If you encounter any questions or issues while browsing our website, purchasing products, or using our services, please feel free to contact us via email.

We carefully review every customer inquiry and aim to provide a response and appropriate assistance within a reasonable timeframe.

1. Customer Support Contact

qhout Customer Support

Customer Support Email: WolpersYlbere562@gmail.com

This is currently our primary customer service contact.

If your inquiry concerns a specific order, we recommend contacting us from the email address used when placing the order and providing your order number. This will help us identify and verify the relevant information more efficiently.

2. How We Can Assist You

Our customer support team can assist you with the following matters:

  • Product information and product-related inquiries;

  • Order status inquiries;

  • Issues concerning order information;

  • Payment and payment-related questions;

  • Shipping and delivery inquiries;

  • Delayed packages or shipping issues;

  • Return requests;

  • Refund requests;

  • Exchanges and product quality issues;

  • After-sales support;

  • Website-related questions;

  • Other matters relating to products, orders, or our website services.

3. Information We Recommend Providing

To help us process your inquiry more efficiently, please provide relevant information in your email whenever possible, such as:

  • Order number, if applicable;

  • Recipient's name;

  • Email address used when placing the order;

  • Product name;

  • A detailed description of your issue or request;

  • Tracking number, if applicable;

  • Photos of the product or package, if applicable;

  • Relevant screenshots, if applicable.

The more complete the information you provide, the easier it is for us to identify your order and understand the specific issue.

Security Notice

To protect your account and payment security, please do not provide the following information in customer service emails:

  • Full bank card numbers;

  • Payment passwords;

  • Website account passwords;

  • Verification codes;

  • Other unnecessary sensitive information.

If order verification is required, we will only request information that is reasonably necessary to handle the relevant matter.

4. Customer Service Response Time

We generally aim to respond to customer inquiries within 1–2 business days after receiving an email.

Response times may be longer in the following circumstances:

  • Weekends;

  • Public holidays;

  • Promotional periods;

  • Periods of unusually high order volume;

  • Situations requiring additional verification of order or shipping information.

We will make reasonable efforts to process and respond to your request as promptly as possible.

5. Returns, Refunds and Exchanges

If you wish to request a return, refund, or exchange, please contact us first at:

WolpersYlbere562@gmail.com

Please include your order number, product name, and details of your request in your email.

For detailed information regarding returns, refunds, and consumers' statutory right of withdrawal, please refer to our:

Return & Refund Policy

Nothing on this Contact Us page limits any mandatory consumer rights granted under applicable law.

6. Shipping and Delivery Inquiries

Please contact us if your order is experiencing any of the following issues:

  • Tracking information has not been updated for an extended period;

  • Your package has not arrived within the estimated delivery timeframe;

  • You are unable to track the shipment;

  • Your package appears to have been lost;

  • Your package has been damaged during transportation;

  • The product received does not match your order;

  • Any other delivery or shipping-related issue.

If you have a tracking number, please include it in your email.

We will assist in verifying the relevant information based on your order details and available shipping records.

For more information about delivery destinations, order processing times, estimated shipping times, and delivery issues, please refer to our:

Shipping Policy

7. Product Quality and After-Sales Support

If you receive a product that has a quality issue, has been damaged during transportation, is missing components, or does not match your order, please contact us as soon as reasonably possible.

To help us verify the issue, you may provide:

  • Order number;

  • Product name;

  • Description of the issue;

  • Photos of the product;

  • Photos of the external packaging;

  • Any other relevant materials that may help demonstrate the issue.

We will review the circumstances of each case and provide appropriate assistance in accordance with applicable law and our relevant policies.

8. Privacy and Data Protection

If you have questions concerning personal information, cookies, or data protection, you may also contact us at:

WolpersYlbere562@gmail.com

For information about how personal information is collected, used, stored, shared, and protected, please refer to our:

Privacy Policy

We process personal information in accordance with applicable data protection laws and our Privacy Policy.

9. Other Inquiries

If your question or request does not fall into any of the categories listed above, you are still welcome to contact us.

Please briefly describe your question or request in the email subject line or body and provide any relevant order or service information whenever possible.

Our customer support team will review your inquiry based on the circumstances and provide reasonable assistance where appropriate.

10. Contact Information

qhout Customer Support

Customer Support Email:

WolpersYlbere562@gmail.com

If your inquiry concerns a specific order, we recommend including your order number and a description of the issue so that we can process your request more efficiently.

Thank you for your trust and support of qhout.