Política de reembolso

Return & Refund Policy

Last Updated: September 2026

Thank you for visiting and using qhout. We aim to provide our customers with a clear and convenient shopping and after-sales experience.

This Return & Refund Policy applies to orders submitted and completed through our website. It explains our general procedures regarding order withdrawal, product returns, refunds, exchanges, product quality issues, and order cancellations.

Nothing in this policy affects any mandatory rights that consumers may have under applicable law. If applicable law provides consumers with different or more favorable protections, the relevant provisions of applicable law shall prevail.

1. Statutory Right of Withdrawal for EU Consumers

If you are a consumer located in the European Union, you generally have the statutory right to withdraw from your purchase within 14 calendar days after receiving the goods, without having to provide a specific reason, in accordance with applicable consumer protection laws.

For purchases of goods, the withdrawal period generally begins on the day when you, or a third party designated by you other than the carrier, physically receives the goods.

If the goods in the same order are delivered separately, the withdrawal period may be calculated in accordance with the applicable legal requirements.

If you wish to exercise your statutory right of withdrawal, please contact us within the applicable period using the following contact information:

Customer Support
Email: WolpersYlbere562@gmail.com

To help us identify your order, please include your order number, product name, and a statement indicating that you wish to withdraw from the purchase.

2. Returning Products

When exercising the statutory right of withdrawal, consumers may inspect the goods to the extent reasonably necessary to establish their nature, characteristics, and functionality, as permitted by law.

To help prevent unnecessary damage during transportation, we recommend that you:

  • Use the original product packaging whenever possible;

  • Return all accessories, manuals, and other items supplied with the product;

  • Pack the product appropriately and securely;

  • Keep the shipping tracking information and proof of postage after sending the product.

If a consumer handles the goods beyond what is necessary to establish their nature, characteristics, and functionality, and such handling results in a reduction in the value of the goods, the consumer may be responsible for the corresponding loss in value to the extent permitted by applicable law.

Products or transactions for which the statutory right of withdrawal does not apply under applicable law will be handled in accordance with the relevant legal requirements and any applicable information provided on the product page.

3. Return Shipping Costs

When a consumer exercises the statutory right of withdrawal, the direct cost of returning the goods is generally borne by the consumer, unless otherwise required by applicable law or agreed between the parties.

qhout may bear the return shipping costs in the following circumstances:

  • We expressly agree to cover the return costs;

  • Applicable law requires us to bear the return costs;

  • The wrong product was delivered;

  • The product has a quality or compliance issue for which we are legally responsible;

  • The return falls under another circumstance in which we are legally required to bear the costs.

If you receive a product that appears to have a problem, please contact us before returning it so that we can provide appropriate instructions based on the specific order.

4. Damaged Products, Quality Issues, or Incorrect Orders

If the product you receive is visibly damaged during transportation, has a quality issue, does not match your order, or materially differs from what was agreed at the time of purchase, please contact qhout Customer Support as soon as possible.

Customer Support
Email: WolpersYlbere562@gmail.com

To help us assess the situation, please provide the following information whenever possible:

  • Order number;

  • Recipient's name;

  • Product name;

  • Detailed description of the issue;

  • Photos or videos of the product, where applicable;

  • Contact information.

After receiving the relevant information, we will review the matter based on the order details, product condition, and applicable law.

Depending on the circumstances and the rights available to the consumer under applicable law, possible solutions may include:

  • Product repair;

  • Product replacement;

  • Refund;

  • Price reduction;

  • Other appropriate remedies.

For consumers in the European Union, statutory conformity rights and other mandatory consumer rights provided by law are not limited or excluded by this policy.

5. Refund Rules

Once a return, withdrawal, or other refund request meets the applicable requirements, we will process the refund in accordance with applicable law and the circumstances of the order.

For orders where the statutory right of withdrawal is properly exercised, the refund will generally include the amount paid for the goods and, where required by applicable law, the applicable standard delivery charges.

If the consumer selected a delivery method that costs more than the standard delivery option offered by us, the additional amount may not be refunded, subject to applicable law.

To the extent permitted by law, we may withhold the refund until we have received the returned goods or until the consumer provides valid evidence that the goods have been sent back, whichever occurs first.

Refunds will generally be made using the same payment method used for the original purchase. Unless otherwise agreed or required by applicable law, we will not change the refund method without reasonable grounds.

After a refund has been processed, the time required for the funds to appear in the consumer's account may depend on the processing times of banks, payment providers, and other relevant payment channels.

6. How to Request a Return or Refund

Step 1: Submit Your Request

Please contact us by email:

WolpersYlbere562@gmail.com

Your email should preferably include:

  • Order number;

  • Product name;

  • Type of request, such as withdrawal, return, refund, exchange, or quality issue;

  • A brief description of the issue;

  • Photos or videos where necessary.

Step 2: Order Confirmation

After receiving your email, we will review the information provided and confirm the relevant order and request.

If the product needs to be returned, we will provide return instructions and the appropriate return address by email.

Please do not send any product to an unconfirmed address without first receiving return instructions from us.

Step 3: Return the Product

If the product needs to be returned, please use appropriate packaging to reduce the possibility of damage during transportation.

We recommend using a shipping service that provides tracking and keeping the tracking number and proof of postage for your records.

Step 4: After-Sales Processing

After we receive the returned product or applicable proof of return, we will continue processing the request based on the circumstances and applicable law.

Depending on the order and the actual condition of the product, the resolution may include a refund, exchange, repair, price reduction, or another legally applicable remedy.

We will communicate the relevant processing information using the contact details you provided.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible:

WolpersYlbere562@gmail.com

If the order has not yet entered the shipping or fulfillment process, we will make reasonable efforts to assist with cancellation based on the actual status of the order.

Because orders may enter processing or shipping shortly after submission, we cannot guarantee that every cancellation request can be completed before dispatch.

If the order has already been shipped, it generally cannot be stopped through the ordinary order cancellation process.

In such circumstances, if you have a statutory right of withdrawal, you may request withdrawal, return, or refund after receiving the goods in accordance with this policy and applicable law.

8. Cash on Delivery (COD)

If Cash on Delivery (COD) is available in your region and for your specific order, the available payment methods will be shown on the checkout page and in the order confirmation.

When choosing Cash on Delivery, consumers are generally required to pay the amount due shown in the order to the delivery personnel when the goods are delivered.

To help avoid unnecessary delivery issues, please ensure that the following information is accurate:

  • Recipient's full name;

  • Complete delivery address;

  • Valid telephone number.

For COD orders that qualify for a refund, we will confirm the appropriate refund method with the consumer based on the circumstances of the order and applicable law.

The actual time required for the refund to be received may depend on the processing times of the relevant payment channels and financial institutions.

9. Exceptions to the Statutory Right of Withdrawal

The statutory right of withdrawal does not apply to every type of product or transaction.

Depending on applicable law, certain products or transactions may be excluded from the statutory right of withdrawal, including, for example:

  • Goods made or customized according to the consumer's specifications;

  • Certain sealed goods that are not suitable for return for reasons of hygiene or health protection once the seal has been opened;

  • Other goods or services for which the right of withdrawal is expressly excluded under applicable law.

Where a product is subject to a statutory exception to the right of withdrawal, we will provide the relevant information to the extent required by law.

In all cases, this policy is not intended to exclude or restrict any mandatory consumer rights granted by applicable law.

10. Product Inspection and Return Instructions

When exercising the statutory right of withdrawal, consumers may inspect the goods to the extent permitted by applicable law.

Before deciding whether to keep the product, we recommend that you:

  • Avoid unnecessarily damaging the product;

  • Keep all accessories supplied with the product;

  • Keep the original packaging whenever possible;

  • Do not modify the product without authorization;

  • Keep your order and shipping information safely.

If the product has a quality issue, was damaged during transportation, or the wrong product was delivered, please take clear photos or videos where possible and send them to Customer Support together with your order information.

This can help us verify the situation more quickly.

11. Contact Us

If you have any questions regarding your order, return, refund, exchange, withdrawal, order cancellation, product quality, or other after-sales matters, please contact us:

qhout Customer Support

Email: WolpersYlbere562@gmail.com

To help us identify and process your order, please include your order number and as much relevant information about the issue as possible.

After receiving your request, we will review the matter based on the order details and contact you using the information you provided regarding the next steps.

Thank you for choosing qhout.