Shipping Policy

Thank you for choosing our products.

This Shipping Policy explains our order processing procedures, available shipping destinations, shipping fees, estimated delivery times, shipment tracking, and how delivery issues are handled.

We will make reasonable efforts to process and deliver orders safely and within the estimated timeframes stated below.

Nothing in this Shipping Policy excludes, restricts, or reduces any mandatory consumer rights provided by applicable law.

1. Shipping Destinations

We currently provide standard shipping services to the following European countries:

• Germany

• Austria

• Italy

• Spain

• Portugal

• Poland

• Czech Republic

• Slovakia

• Slovenia

• Croatia

• Greece

• Romania

• Bulgaria

• Estonia

• Latvia

• Lithuania

Shipping availability may vary depending on the product, inventory availability, warehouse location, delivery address, and current logistics conditions.

The shipping options displayed during checkout are the options available for the relevant order.

If your country or region is not listed above, please contact us before placing an order to ask whether delivery can be arranged.

2. Shipping Fees

Free Standard Shipping may be available for supported destinations.

The shipping fee and any applicable conditions will be clearly displayed during checkout before the order is submitted.

We select the carrier based on factors such as:

• Delivery destination;

• Product availability;

• Warehouse location;

• Package size and weight;

• Available shipping routes;

• Local logistics conditions.

Depending on the order, carriers may include:

• UPS;

• FedEx;

• DHL;

• DPD;

• Other qualified logistics providers.

The carrier used for a particular order may vary according to current warehouse and transportation arrangements.

If shipping or transportation charges are payable by the customer, the applicable amount will be displayed during the ordering process as required by law.

3. Order Processing Time

After an order has been confirmed, we generally require:

1–3 business days

to process it and prepare it for shipment.

Orders are normally processed from:

Monday to Friday, excluding public holidays.

Processing may take longer during:

• Public holidays;

• Promotional campaigns;

• Periods of increased order volume;

• Inventory adjustments;

• Warehouse operational changes;

• Technical or logistics disruptions;

• Other exceptional circumstances.

Once an order has been shipped, the customer will normally receive a shipment confirmation email.

4. Estimated Delivery Time

Our standard estimated delivery time is:

Order processing: 1–3 business days
Transit after shipment: 8–15 business days
Total estimated delivery time: Approximately 9–18 business days
Standard shipping fee: Free where indicated at checkout

Delivery times vary by destination and are provided for reference only. Actual delivery time depends on the carrier’s schedule and local delivery conditions.

Delivery may be affected by factors such as:

• Delivery destination;

• Carrier transportation arrangements;

• Customs or border procedures;

• Local delivery conditions;

• Public holidays;

• Extreme weather;

• Increased logistics volume;

• Transportation restrictions;

• Force majeure events;

• Other circumstances beyond our reasonable control.

If applicable law establishes a specific delivery period or provides consumers with additional rights relating to delayed delivery, those legal provisions will apply.

5. Shipment Confirmation and Tracking

After an order has been shipped, we will generally send a shipment confirmation to the email address provided with the order.

Where available, the shipment confirmation may contain:

• Shipment confirmation;

• Tracking number;

• Carrier information;

• Tracking instructions.

Tracking information may not appear immediately. It can take some time for the carrier to receive, scan, and update the package information in its system.

If tracking information has not been updated for an extended period, please contact us at:

Email: WolpersYlbere562@gmail.com

Please include your order number and tracking number, where available, so that we can check the shipment status.

6. Delivery Delays

Although we make reasonable efforts to process orders within the stated timeframe, delivery delays may occasionally occur.

Possible causes include:

• Increased shipping volume;

• Public holidays;

• Promotional campaigns;

• Customs inspections;

• Extreme weather;

• Local delivery disruptions;

• Carrier operational changes;

• Traffic or transportation restrictions;

• Force majeure events;

• Other circumstances beyond our reasonable control.

If your order has not arrived after the estimated delivery period, please contact us.

We will review the order and tracking information and, where appropriate, contact the relevant carrier for further information.

Any mandatory rights available to consumers in relation to delayed delivery remain unaffected.

7. Shipping Address and Order Changes

7.1 Before Shipment

If your order has not yet entered the shipping process, you may contact us to request:

• A change to the shipping address;

• A change to the contact telephone number;

• Correction of certain order details;

• Cancellation of the order.

Please submit your request as soon as possible.

Whether a modification can be completed depends on the current processing status of the order. Once warehouse processing has begun, certain changes may no longer be possible.

7.2 After Shipment

Once an order has been shipped, we may not be able to change its delivery address or cancel the shipment.

If you need to correct delivery information after shipment, please contact us promptly. We will review the available options based on the shipment status and the carrier’s procedures.

If a package cannot be delivered because the customer provided incorrect, incomplete, or unverifiable delivery information, we will contact the customer where reasonably possible to discuss redelivery, return, or another appropriate solution.

Any additional shipping costs will be handled according to the circumstances of the order and applicable law.

Nothing in this section restricts statutory rights relating to withdrawal, returns, refunds, defective products, or incorrect deliveries.

8. Customs Duties, VAT, and Other Taxes

Tax and customs requirements vary between countries and regions.

Depending on the product, order value, shipping origin, destination, and applicable law, an order may be subject to:

• Import duties;

• Value Added Tax (VAT);

• Customs processing fees;

• Customs clearance charges;

• Other legally applicable taxes or fees.

Any charges collected directly through our checkout will be displayed before the order is submitted.

Where duties, taxes, or other charges are payable separately by the customer, relevant information will be provided to the extent required by applicable law.

Customers should review the import and tax requirements applicable in their country or region.

9. Damaged Packages or Incorrect Products

If your package shows visible transportation damage or you receive a product that does not match your order, please contact us as soon as possible.

Where available, please provide:

• Order number;

• Recipient’s name;

• Email address used for the order;

• Tracking number;

• Photos of the product;

• Photos of the external packaging;

• A description of the issue.

We will review the order details, shipping records, and information provided and offer an appropriate solution in accordance with the circumstances and applicable law.

This Shipping Policy does not restrict consumers’ statutory rights concerning defective products, damaged goods, missing items, or incorrect deliveries.

10. Lost Packages

If the tracking information indicates an unusual shipment status or suggests that a package may have been lost in transit, please contact us at:

Email: WolpersYlbere562@gmail.com

Please provide your order number and tracking number, where available.

We will review the tracking information, order details, and available carrier information.

If the package is confirmed as lost and responsibility rests with us or the carrier under applicable law, an appropriate remedy will be provided based on the circumstances and the customer’s legal rights.

11. Failed Delivery

Delivery may fail for reasons including:

• An incorrect or incomplete shipping address;

• Incorrect contact information;

• No recipient being available;

• Multiple unsuccessful delivery attempts;

• Refusal of delivery by the recipient;

• Other circumstances caused by incorrect information or actions attributable to the customer.

If delivery fails, we may contact the customer to determine whether the package should be redelivered, returned, or handled in another appropriate manner.

Any additional shipping costs will be assessed according to the circumstances and applicable law.

This section does not affect any statutory rights the customer may have concerning withdrawal, refunds, defective goods, or other mandatory consumer protections.

12. Force Majeure and Events Beyond Our Control

Order processing and transportation may be affected by circumstances beyond our reasonable control, including:

• Natural disasters;

• Extreme weather;

• War or civil unrest;

• Government measures;

• Large-scale transportation disruptions;

• Major logistics system failures;

• Network or communication failures;

• Strikes or other industrial action;

• Other events that could not reasonably have been prevented or controlled.

Where practicable, we will take reasonable steps to reduce the effect of these events and provide relevant information when it becomes available.

Nothing in this section affects mandatory consumer rights under applicable law.

13. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or reduce any mandatory rights provided to consumers under applicable law.

If any part of this Shipping Policy conflicts with mandatory consumer protection law, the applicable legal provisions will prevail.

For further information, please refer to our:

• Return & Refund Policy for returns, refunds, and withdrawal rights;

• Privacy Policy for information about personal data and cookies;

• Terms of Service for website use, orders, payments, and related matters.

14. Contact Us

If you have questions about order processing, estimated delivery times, shipment tracking, delayed delivery, damaged packages, or other shipping matters, please contact us:

Business Name: ELEGANTE HJEM AS
Organisation Number: 913 295 455
Business Address: Drangedalsveien 2055, 3750 DRANGEDAL, Norway
Website: qhout.shop
Customer Service Email: WolpersYlbere562@gmail.com
Telephone: 464 20 942

When contacting us, please provide the following information whenever possible:

• Order number;

• Tracking number;

• Recipient’s name;

• A clear description of the issue.

Providing complete information will help us locate the order and review its shipping status more efficiently.

We will review your message and respond as soon as reasonably possible.

Thank you for your understanding and support.