Política de envío

Shipping Policy

Last Updated: September 2026

Thank you for choosing qhout.

This Shipping Policy explains matters relating to order processing, delivery destinations, shipping times, shipment tracking, delivery issues, and shipping addresses.

We will process and arrange the delivery of your order in a timely manner and within a reasonable period based on the actual circumstances of the order.

Nothing in this policy excludes, limits, or reduces any mandatory consumer rights you may have under applicable law.

1. Delivery Areas

Our standard shipping service currently covers the following European countries and regions:

Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Greece
Romania
Bulgaria
Estonia
Latvia
Lithuania

The actual delivery area may be affected by factors such as product type, inventory location, warehouse arrangements, and available logistics services.

If your delivery country or region is not listed above, we recommend contacting us by email before placing your order to confirm whether delivery can be arranged.

2. Shipping Costs

For the regions currently supported by our standard shipping service, the website may offer Free Standard Shipping.

The specific shipping costs and available delivery methods will be displayed at checkout when you place your order.

We may select an appropriate carrier based on the order destination, product availability, warehouse location, and available shipping routes.

Depending on the order and delivery destination, carriers may include:

UPS
FedEx
DHL
DPD
Other logistics service providers suitable for the delivery

As shipping routes, warehouse arrangements, and carrier availability may change, we may adjust the shipping provider used for an order based on actual circumstances.

If a particular order involves shipping or transportation costs that must be paid by the consumer, we will provide the relevant information during checkout to the extent required by applicable law.

3. Order Processing

After an order is confirmed, we generally require 1–3 business days to process the order and prepare it for shipment.

Normal order processing takes place:

Monday to Friday, excluding public holidays.

Processing times may vary due to:

Public holidays;
Increased order volumes;
High order volumes during promotional periods;
Inventory adjustments;
Warehouse operations;
Technical or logistics issues;
Other actual operational circumstances.

We will make reasonable efforts to process and dispatch orders as quickly as practicable.

4. Estimated Delivery Time

After the order has been processed and handed over to the carrier, standard delivery is generally estimated to take 8–15 business days.

Estimated Delivery Stage	Estimated Time
Order processing	1–3 business days
Transportation after dispatch	8–15 business days
Total estimated time	Approximately 9–18 business days
Standard shipping	Free

The above timeframes are estimates. Unless expressly stated otherwise in the order information or required by applicable law, estimated delivery times should not be understood as guaranteed delivery deadlines.

Actual delivery times may be affected by:

Delivery destination;
Carrier transportation arrangements;
Local delivery capacity;
Customs or border processing;
Public holidays;
Extreme weather;
Peak shipping periods;
Traffic conditions;
Force majeure events;
Other circumstances beyond our reasonable control.

If applicable law provides for a specific delivery deadline, the relevant legal requirements will apply.

5. Shipping Notifications and Tracking

After an order has been shipped, we will generally send relevant shipping information to you by email.

Where applicable, the shipping notification may include:

Shipment confirmation;
Tracking number;
Carrier name;
Shipment tracking information.

Tracking information may only begin to appear after the package has entered the carrier's system.

In some cases, the first tracking update may take some time to become available.

If your tracking information has not been updated for a reasonable period, please contact us:

qhout Customer Support

Email: WolpersYlbere562@gmail.com

Please provide your order number or tracking number whenever possible so that we can assist in checking the shipment status.

6. Delivery Delays

We will make reasonable efforts to process and deliver orders within the estimated timeframe, but delays may occur during transportation.

Common causes may include:

High shipping volumes;
Public holidays;
Major promotional events;
Customs inspections;
Extreme weather;
Local delivery issues;
Carrier operational adjustments;
Traffic or transportation restrictions;
Force majeure events;
Other unforeseen circumstances within the logistics process.

If your order has clearly exceeded the estimated delivery timeframe and has not arrived, please contact us by email.

We will check the order and shipment status and, where reasonably possible, assist in communicating with the relevant carrier.

7. Shipping Address and Order Information Changes

7.1 Changes Before Shipment

If your order has not yet entered the shipping process, you may contact Customer Support as soon as possible to request:

A change to the shipping address;
Correction of your telephone number;
Correction of certain order information;
Order cancellation.

Please note that orders may enter warehouse processing shortly after submission. Therefore, we cannot guarantee that every requested change can be completed before shipment.

We will make reasonable efforts to assist based on the current status of your order.

7.2 Changes After Shipment

Once an order has been handed over to the carrier, it is generally not possible to directly change the shipping address or cancel the delivery.

If delivery fails, additional delivery attempts are required, or a package is returned because the consumer provided an incorrect, incomplete, or inaccurate address, name, or contact information, we will determine the appropriate next steps based on the circumstances and communicate with the consumer where necessary.

If additional shipping costs arise as a result, they will be handled according to the actual circumstances of the order and applicable law.

Nothing in this policy affects any statutory rights you may have regarding withdrawal, refunds, returns, or other mandatory consumer protections.

8. Taxes and Customs Charges

Different countries and regions may have different tax and customs requirements.

Depending on the product type, order details, destination country, and applicable law, an order may involve:

Value Added Tax (VAT);
Import duties;
Customs processing fees;
Customs clearance service fees;
Other legally applicable charges.

Where such costs are legally payable by the consumer, we will provide the relevant information to the extent required by applicable law.

The responsibility for taxes and customs charges may vary depending on the destination country, product type, and specific order circumstances.

Consumers should also be aware of any import and tax requirements applicable in their country or region.

9. Damaged Packages or Incorrect Products

If the package you receive shows obvious signs of transportation damage, or if the product does not match your order, please contact us as soon as possible.

To help us investigate the matter, please provide the following whenever possible:

Order number;
Recipient's name;
Email address used to place the order;
Tracking number;
Photos of the product;
Photos of the external packaging;
Description of the issue.

We will review the matter based on the order information, product condition, and relevant shipping records.

For transportation damage, product quality issues, incorrect products, or similar situations, we will provide an appropriate solution based on the specific facts and applicable law.

Any statutory rights available to consumers will not be restricted by this Shipping Policy.

10. Lost Packages or Shipping Issues

If the tracking information shows an abnormal status, has not been updated for an extended period, or the package appears to be lost, please contact us promptly.

We will investigate the situation based on:

Order information;
Shipment tracking records;
Carrier feedback;
Delivery status.

If it is confirmed that the issue is a transportation problem for which we or the relevant carrier are legally responsible, we will provide an appropriate solution in accordance with applicable law and the circumstances of the order.

11. Failed Delivery and Returned Packages

Delivery may fail for reasons including:

Incorrect shipping address;
Inaccurate contact information;
No one available to receive the package;
Multiple unsuccessful delivery attempts;
Refusal to accept the package;
Other delivery problems caused by information provided by the consumer.

If delivery fails, we may contact you by email or through another available communication method to confirm the next steps.

Depending on the circumstances, the next steps may include arranging another delivery attempt, waiting for a further delivery attempt, or arranging for the package to be returned.

If additional shipping costs arise due to information or actions attributable to the consumer, such costs will be handled according to the actual circumstances of the order and applicable law.

12. Force Majeure and Special Circumstances

Certain events may be beyond our reasonable control and may affect order processing or delivery.

Such events may include:

Natural disasters;
Extreme weather;
War or civil unrest;
Government measures;
Widespread transportation disruptions;
Major logistics system failures;
Network or communication failures;
Other events that could not reasonably have been foreseen or controlled.

If such circumstances occur, we will take reasonable measures where practicable to reduce the impact on order delivery and provide relevant information to consumers when conditions permit.

13. Shipping Policy and Consumer Rights

Nothing in this Shipping Policy is intended to exclude, limit, or reduce any mandatory consumer rights provided under applicable law.

If any provision of this policy conflicts with mandatory consumer protection requirements under applicable law, the applicable law shall prevail.

For information regarding returns, refunds, and statutory rights of withdrawal, please refer to:

Return & Refund Policy

For information regarding personal information and Cookies, please refer to:

Privacy Policy

For information regarding website use, orders, payments, and related matters, please refer to:

Terms of Service

14. Contact Us

If you have any questions regarding order delivery, estimated delivery times, shipment tracking, delivery delays, package issues, or other shipping matters, please contact us: