Política de privacidad

Privacy Policy

Last Updated: September 2026

Welcome to the qhout website.

We value your privacy and are committed to handling your personal information in accordance with applicable data protection laws and regulations. This Privacy Policy explains what information we may collect when you visit our website, purchase products, submit information, contact Customer Support, or use related services, how we may use such information, when it may be shared with third parties, and what data protection rights you may have under applicable law.

This Privacy Policy applies to the products and related services provided through this website.

1. Information We May Collect

Depending on how you interact with our website, we may collect different types of information.

1.1 Information You Provide Directly

When you place an order, complete a website form, contact Customer Support, or take other related actions, you may provide us with:

  • Name;

  • Shipping address;

  • Billing address;

  • Telephone number;

  • Email address;

  • Order and purchase history;

  • Return, refund, and after-sales information;

  • Communications between you and our Customer Support team;

  • Other relevant information that you voluntarily provide.

If payment for an order is processed through a third-party payment service, payment-related information may be handled directly by the relevant payment service provider and will be subject to its own privacy policy.

Unless required by law or necessary for a particular service, we generally do not directly store complete bank card or credit card information.

1.2 Information Collected Automatically

When you visit or use our website, we may collect certain technical information in accordance with applicable law and your privacy and Cookie settings, including:

  • IP address;

  • Browser type and version;

  • Operating system;

  • Device type;

  • Pages viewed;

  • Website access time;

  • Page paths;

  • Information generated by Cookies and similar technologies;

  • Referring source;

  • Network and server logs;

  • Information related to website security and technical operation.

This information is primarily used to operate the website, maintain security, troubleshoot technical issues, analyze performance, and improve the user experience.

2. How We Use Personal Information

We may use relevant information for the following purposes to the extent permitted by applicable law.

2.1 Orders and Customer Service

This may include:

  • Receiving and processing orders;

  • Confirming order status;

  • Processing or confirming payments;

  • Arranging product delivery;

  • Providing customer support;

  • Processing returns, refunds, and exchanges;

  • Responding to customer inquiries;

  • Sending important notifications relating to orders, delivery, and after-sales services.

2.2 Website Operation and Security

Relevant information may be used to:

  • Maintain the normal operation of the website;

  • Detect and prevent fraud;

  • Prevent unauthorized access;

  • Protect the website and users;

  • Identify and resolve technical problems;

  • Perform system maintenance;

  • Identify potential security risks.

2.3 Improving Our Website and Services

Where permitted by applicable law, we may analyze website usage information to help improve website functionality, product presentation, service processes, and the overall user experience.

2.4 Commercial and Marketing Communications

Where applicable law requires prior consent, we will obtain the necessary authorization before sending marketing-related communications, such as information about new products, promotions, campaigns, or other commercial communications.

You may unsubscribe using the method provided in the relevant marketing email or contact us through the Customer Support email address.

2.5 Compliance with Legal Obligations

Where necessary, we may process, retain, or disclose relevant information to comply with applicable laws and regulations, regulatory requirements, court orders, or other lawful requests.

3. Legal Bases for Processing Personal Information

If the GDPR or other applicable data protection laws apply to the processing of your personal information, we may rely on one or more of the following legal bases:

Performance of a Contract

For example, processing information necessary to complete your order, arrange delivery, process payment, and provide order-related after-sales services.

Legal Obligations

For example, processing information to comply with tax, accounting, consumer protection, or other applicable legal requirements.

Legitimate Interests

For example, maintaining website security, preventing fraud, improving our services, and operating our business, provided that such processing does not disproportionately affect your rights and interests.

Your Consent

Where applicable law requires prior consent, we will obtain your consent before processing the relevant personal information.

If processing is based on your consent, you may withdraw your consent as permitted by applicable law.

Withdrawal of consent will not affect the lawfulness of processing carried out before the consent was withdrawn.

4. Cookies and Similar Technologies

Our website may use Cookies, web storage, pixels, and other similar technologies to support website functionality and improve your browsing experience.

Depending on the specific functionality, these technologies may be used to:

  • Store shopping cart information;

  • Provide essential website functions;

  • Remember language or browsing preferences;

  • Analyze website visits;

  • Understand website performance;

  • Detect security issues;

  • Measure advertising and marketing campaign performance where applicable.

For non-essential Cookies or similar technologies for which prior consent is required by law, we will obtain the appropriate consent before activating them, where applicable.

You may manage certain Cookies through the Cookie settings provided on our website or through your browser settings.

Please note that disabling certain essential Cookies may affect the normal operation of some website functions.

5. Disclosure and Sharing of Personal Information

We do not sell your personal information to third parties for the purpose of selling personal information.

To complete orders, maintain our website, and provide related services, we may share certain personal information with relevant service providers where necessary, including:

  • Payment service providers;

  • Shipping and delivery companies;

  • Website hosting providers;

  • Cloud storage and infrastructure providers;

  • Website analytics providers;

  • Website security and fraud prevention providers;

  • Customer service and communication providers;

  • Advertising and marketing service providers, where applicable.

We provide only the information reasonably necessary for the relevant services and implement appropriate data protection measures to the extent required by applicable law.

We may also disclose relevant information where legally permitted or required, including when:

  • Disclosure is required by law or regulation;

  • Requested by a court, regulatory authority, or other authorized governmental body;

  • Necessary to protect the legitimate rights and interests of us, our customers, or other relevant parties;

  • Necessary to investigate or prevent fraud, unlawful activities, or security incidents;

  • Necessary to handle legal disputes;

  • Necessary to enforce applicable agreements;

  • Necessary to maintain the security and normal operation of our website, systems, and services.

6. Third-Party Services

To support the operation of our website, we may use services provided by third parties, such as:

  • Payment tools;

  • Shipping and logistics services;

  • Website analytics tools;

  • Advertising services;

  • Customer service tools;

  • Website security services;

  • Communication tools;

  • Social media-related features.

Some third-party service providers may independently process personal information according to their own business practices.

The data processing activities of third-party service providers may be governed by their own privacy policies and terms.

If a third-party service uses Cookies or similar technologies, we will provide appropriate Cookie choices or consent mechanisms where required by applicable law.

We recommend reviewing the privacy policies of relevant third-party service providers to understand how they process personal information.

7. Google Services

If this website uses Google Analytics, Google Ads, or other Google services, such services may process certain website usage data, device information, Cookie information, or other technical data depending on their specific functions.

These services may be used for:

  • Website traffic analysis;

  • Website performance statistics;

  • Advertising performance measurement;

  • Conversion tracking and statistics;

  • Website and marketing campaign optimization;

  • Other purposes related to the functionality of the relevant services.

For non-essential analytics or advertising technologies that require user consent under applicable law, we will obtain the appropriate consent before enabling such technologies, where applicable.

You can manage your choices through the Cookie settings provided on our website.

Google and other third-party service providers may process relevant information in accordance with their respective privacy policies.

8. Information Security

We take reasonable technical and organizational measures based on our actual business operations to reduce the risk of unauthorized access, use, modification, or disclosure of personal information.

Such measures may include:

  • Data transmission encryption;

  • Access control;

  • Authentication measures;

  • Website security monitoring;

  • Fraud prevention and risk control;

  • Data backup;

  • Data recovery mechanisms;

  • Data protection management measures.

Although we take reasonable security measures, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

If you notice any unusual activity relating to your account or personal information, please contact us promptly through the Customer Support email address.

9. Data Retention

We do not retain personal information indefinitely beyond the period reasonably necessary for the relevant purposes.

The specific retention period may depend on:

  • The time required to complete orders and provide services;

  • After-sales and customer service requirements;

  • Legally required retention periods;

  • Financial, tax, and accounting record requirements;

  • The period necessary to address potential disputes;

  • The period necessary to prevent fraud and maintain website security.

When personal information is no longer necessary and there is no legal requirement to retain it, we will delete, anonymize, or otherwise appropriately handle the information in accordance with applicable law.

10. Your Data Protection Rights

If the GDPR or other applicable data protection laws apply to your personal information, you may have the following rights under applicable law:

Right of Access

You may request information about whether we process your personal information and obtain relevant information, to the extent permitted by law.

Right to Rectification

If your personal information is inaccurate or incomplete, you may request that it be corrected or supplemented in accordance with applicable law.

Right to Erasure

Where the conditions provided by applicable law are met, you may request the deletion of your personal information.

Right to Restriction of Processing

In circumstances provided by law, you may request that the processing of your personal information be restricted.

Right to Object

Where provided by applicable law, you may object to certain types of processing of your personal information.

Right to Data Portability

Where applicable, you may request to receive your personal information in a structured, commonly used, and machine-readable format, or request that it be transmitted to another data controller where legally permitted.

Right to Withdraw Consent

Where the processing of your personal information is based on your consent, you may withdraw that consent as permitted by applicable law.

These rights are subject to the conditions and limitations provided by applicable law and may not apply in every circumstance.

To exercise any applicable rights, please contact us:

Email: WolpersYlbere562@gmail.com

We will process your request within the period required by applicable law.

11. Children's Information

This website is not specifically intended for children or individuals below the applicable legal age.

If we become aware that we have collected personal information from a minor in circumstances where appropriate authorization is required by law, we will take appropriate measures in accordance with applicable law.

If you believe that a minor may have provided personal information to us, please contact us:

Email: WolpersYlbere562@gmail.com

12. International Data Transfers

Because some technology, payment, logistics, analytics, or other service providers may be located in different countries or regions, personal information may be processed outside the country or region where you are located.

If personal information is transferred outside the European Economic Area (EEA), we will implement appropriate data protection measures to the extent required by applicable law, such as applicable data transfer mechanisms or other legally recognized safeguards.

13. Data Security Incidents

If a data security incident occurs that may affect the security of personal information, we will take appropriate measures based on the nature of the incident and applicable law.

Where required by law, we may report the security incident to the relevant supervisory authority and, where necessary, provide appropriate notification to affected individuals.

14. Changes to This Privacy Policy

We may update this Privacy Policy due to changes in laws and regulations, changes to our business operations, website functionality, or service updates.

The updated version will be published on this website together with the applicable update date.

If there are material changes that require specific notification, we will take appropriate steps to notify users to the extent required by applicable law.

We recommend reviewing this page periodically to stay informed about the latest version of our Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy, the processing of personal information, Cookies, data protection rights, or other privacy-related matters, you may contact us at:

qhout Customer Support

Email: WolpersYlbere562@gmail.com

To help us identify and process your request, please provide as much relevant information as possible in your email.

We will review and respond to your request within the applicable legal or reasonable timeframe.

Thank you for your understanding and support of qhout and our commitment to protecting your privacy.